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After-sales Policy
What qualifies for after-sales support, what doesn’t, how to apply, and how payment issues are handled.
Contact
WeChat support: jzb0219 (please include your order number in the friend request)
Covered cases
- Not delivered: payment succeeded but nothing was delivered — we refund the order amount or deliver again.
- Wrong item: what you received doesn't match your order — we send the correct item or refund.
- Invalid code: the code doesn't work and is confirmed unused — after checking, we replace it or refund.
Not covered
- The code has already been verified or redeemed
- User mistakes such as redeeming to the wrong account or entering wrong details
- The account can't be upgraded because it already has a subscription, has unpaid bills or is restricted
- Account sharing, frequent logins from different locations, multiple users on one account
- Policy violations or bans by the platform's risk controls
- Official policy changes after a successful top-up
- Simply changing your mind
Process
Add WeChat jzb0219 → send your order number and screenshots of the issue → after verification we redeliver or refund to the original payment method.
Payment issues
Duplicate charges, failed callbacks and similar issues are reconciled after verification, and any money owed is returned to the original payment method.
Notes
Digital goods are non-refundable without cause once delivered (code issued or top-up completed). After-sales requests must be made within 7 days; later requests can't be accepted.