FAQ
Delivery time, how to use your code, which accounts qualify, Pro 20x renewals, lost membership and other common questions.
How soon is my order delivered?
Codes are issued automatically once payment succeeds, usually within 1–5 minutes. If it's taking longer, check Order lookup with your order email and lookup password, or add our WeChat jzb0219.
Where do I find my code and how do I use it?
The code is shown on the order details page; signed-in users can also find it under "My orders". Then follow the redemption guide to activate it yourself — it takes effect within minutes.
Do I need to give you my password?
No, never. Redemption only needs your account's session JSON, which is a temporary sign-in credential. Once the plan is active, choose "Log out of all devices" in ChatGPT settings to invalidate it.
How do I know if my account qualifies?
Plus / Pro: the account has never had a subscription, or the previous one expired at least 10 minutes ago. Go: the account has no active paid subscription. The redemption site runs a pre-check before submitting — if it fails, the code isn't used.
Is the code lost if redemption fails?
No. Failures from the pre-check, an expired session and similar issues don't consume the code. Fix the issue and resubmit with the same code.
I redeemed to the wrong account — what now?
Subscriptions can't be transferred once active, so always check the email shown on the redemption page before submitting. Redeeming to the wrong account is not refundable.
How do I renew Pro 20x?
If the account is still on Pro 20x, buy "GPT Pro 200 (20x) renewal | card binding", redeem it following the guide, then contact support to confirm. If it has already expired, buy a Pro 20x monthly code.
Can I get an invoice or receipt?
The subscription is issued by OpenAI, so you can view and download bills and receipts yourself under your ChatGPT avatar → Settings → Account.
My account was banned — what can I do?
Bans are usually caused by the account's environment or how it's used, and aren't covered by the warranty. Keep the account for your own use and avoid sharing it or frequently switching devices and networks.
My membership dropped mid-period?
If the membership drops during the subscription period and the account isn't banned, contact support. After checking, we refund the remaining days or add another month.
I paid but didn't receive anything?
Give the system 1–5 minutes, then check Order lookup. For duplicate charges or failed callbacks, contact support — after checking we redeliver or refund to the original payment method.